Shipping & Returns

Standard Delivery Information

Standard Delivery is by Royal Mail either 1st Class, 2nd Class Parcel services or large letter. We aim to despatch all goods within 24 hours of receipt of order. Many orders will be despatched on the same day for orders received before 3:00pm. Orders received at the weekend will be despatched the next working day where possible.

If you have received an e-mail informing you of the despatch of goods you can be certain they are in transit. If you do not receive your goods within ten working days you should contact us. Over 40% of lost parcels are often just waiting to be collected from a neighbour, Courier depot or drop off point or a local Royal Mail sorting office, so please check first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund. This does not affect your statutory rights.

Please Note: Royal Mail will not be used to deliver Rods, Poles, Pole sections or other items longer than 24 inches.

Courier Delivery Information

We offer courier delviery services which may vary depending on the size and weight of the item ordered. If you require courier delivery you can select this delivery option at our checkout. In the unlikely event of us not having your order in stock, we will contact you before 5pm to inform you of the expected delivery date, or allow you to cancel the order. You must be available to sign for the order between 9am to 5.30pm on the day of delivery. The daily cut off for courier deliveries is 2:00pm.

If you have received an e-mail informing you of the despatch of goods you can be certain they are in transit.

Customer Collection

Should you wish to collect your items in person after ordering and paying online, we will email you to tell you when your order is ready for collection. Collection can be made from the following address;

Simply Fishing Tackle
Atria
Spa Rd
Bolton
Lancashire
BL1 4AG

We'll ask you which address you want to collect from after ordering.

Non UK customers

We are a UK based company. All items on our Internet site are priced in UK Pounds Sterling () and you will be billed in UK Pounds Sterling (). If GBP is not your currency, the amount you actually pay will be dependant upon the exchange rate at the time your transaction is processed.

As much of our stock are large items and we are not generally provided with a weight of the item by the supplier we cannot automatically calculate the shipping cost for overseas customers. Therefore we ask for you to contact us and we will provide you with a quote for the shipping of your order.

VAT

Our prices shown on our web site include VAT where applicable. Goods sent to private individuals within the EU will attract VAT at the current UK rate. Goods sent to companies within the EU can be zero rated if a VAT registration number is supplied. We advise you to order by telephone, e-mail or fax if this applies to you.

Returns Policy

To return a faulty product you must first obtain a return authorisation number; this is obtained by emailing us at returns@simplyfishingtackle.co.uk.

The following information must be included in the email; the reason for your return, your original order number or invoice number and the date of order. When you return your product please include the invoice with your return, and wrap the package securely. (Usually the packaging that they arrive in can be used for the return)

IMPORTANT: PLEASE SEND RECORDED DELIVERY ONLY. The maximum postage refunded for any recorded item will be 2.00. We will replace a faulty product or refund back your cost to your credit card if this is the option you select. Please note that our returns policy is only valid for 30 days from receipt of goods.

Please post returns to the following address:

SimplyFishingTackle.co.uk
Atria
Spa Rd
Bolton
Lancashire
BL1 4AG

Refunds

You may return any unopened item within 14 days of receiving it, for a full refund. We will refund your credit/debit card once we have received and processed the item (please allow up to 14 days). Please note that we can only refund delivery costs if the return is a result of our error. Again, you must first obtain a return authorisation number; this is obtained by emailing us at returns@SimplyFishingTackle.co.uk.

Customer Support

SimplyFishingTackle.co.uk is an Internet trading company. We keep our pricing competitive keeping our costs down. Therefore our preferred method of communication with our customers is by email. We promise to reply to your emails by the next working day. Emails received at the weekend will be replied to, on the next working day (Excluding public holidays). Please email sales@SimplyFishingTackle.co.uk or contact us via our website. If, for any reason, email is not suitable for your enquiry, we can be contacted using the telephone on, 01204 216799.

We always send an e-mail to the e-mail address you submitted to inform you when your order has been despatched. If goods cannot be shipped within a reasonable time we will e-mail you to advise you of this and, if there is to be a delay, ask if you wish to continue with the transaction and offering you the opportunity to cancel or part-ship your order.